From Sue . . .

Dear Readers,

I hope you had an enjoyable Thanksgiving and were able to spend time with family and friends, not to mention eat some turkey!

One of my favorite parts of Thanksgiving Day is sitting around the table after the meal is finished talking with everyone. The conversation is always interesting and animated, and no one seems to be in a hurry to get up. It is a great opportunity for real communication.

Good personal communication is often lacking in this overly-technological age of texting, tweeting and emailing. In your medical practice, effective personal communication is not only critical for conveying proper medical information; it is an important customer service tool. When you or your staff are with a patient, that patient needs to know they are being listened to AND heard.

In today’s article, “Communication: Improving the Patient Experience” guest author Donna Weinstock, President Office Management Solution, offers tips and suggestions for improving the relationship between patient and practice through good communication.

Donna will also be presenting a tele-class on Maximizing Patient Communication in February 16th. For more information and to register, click here.

And, if you haven’t already registered for this month’s tele-class, Marketing Your Medical Practice, there is still time. Click here for more information and to register.

Until next time, keep striving for Efficiency in your Practice!

Sue Kay.
Editor