New Tele-class just added!

"Maximizing Patient Communication"

Thursday, February 16, 201212:00 pm (EST)


Communication is not only about what the speaker is saying. In fact, it is not always what a person says, rather what the recipient hears and how those words are interpreted. Therefore it is important to relay what you want to say in a meaningful manner.

This tele-class will describe the various means of communication, including telephones and how to handle them, when a patient is in the office, emailing and how social networking affects your practice in both positive and negative ways. It will also include other ways that communication has been improved through technology.

Body language is often an expressive way of communication. What does your body language say when you are speaking? Find out, by tuning into this informative tele-class.

During this class, attendees will learn to:

•Describe different types of communication

•Analyze verbiage that offers calming effect

•Apply effective communication techniques with patients, staff and between employees

•Recognize the advantages and disadvantages of using social networking in your practice


presented by

InHealth Consulting and Educational Services

and

Guest Expert Donna Weinstock,
President, Office Management Solution

Donna consults with healthcare practices to perform workflow analysis, improve processes, and increase profits as well as select and implement electronic health records. She is a writer, speaker and trainer on practice management topics, and writes employee handbooks, job descriptions and procedure manuals.

Just $24.97
(First time attendees register at no charge)
Click HERE for more information and to Register